Our warehouse and office are located at: 759 Ward Drive, Unit C Santa Barbara, Ca 93111 Our offices are open Monday through Friday from 9 a.m. PST to 5 PST, excluding holidays and the days that we are out skating or when the waves are good. Our toll free number is 1-888-64BOARDS (1-888-642-6273). Shipping We strive to ship all orders received by 4 p.m. PST, Mon. through Fri. on the same day. Our preferred carrier is UPS. If you need the item shipped to a P.O. box, your order must ship via USPS since UPS will not ship to a P.O. box. Return Policy We offer a 45 day satisfaction guarantee. If you are unsatisfied with your purchase, you may return it within 45 days of the purchase date. The item must be returned in its original packaging and in new condition. Used product cannot be returned. Prior to returning your item, you must request a Return Authorization number from our customer service department. If you purchased the item at full price, we will pay for the shipping cost of the item to be returned to us. We will provide you with a return label to be adhered to the package. If you purchased the item on sale, you must pay for the shipping of the item to be returned to us. Please note that clearance items CANNOT be returned or exchanged. For defective items or items that we shipped incorrectly, we will gladly accept any returns and have them shipped back to us at our cost. Please contact us to receive a Return Authorization number if this happens to you. Upon receiving this number, we will provide you with a shipping label to be adhered to the package. We will either provide you with a refund or exchange the product after we receive the returned product. Exchange Policy We offer a 45 day satisfaction guarantee. If you are unsatisfied with your purchase, you may exchange it within 45 days of the purchase date. The item must be returned in its original packaging and in new condition. Used product cannot be exchanged. We will provide a refund or charge you the difference in price for the item you wish to exchange. If you purchased the item at full price, we will pay for the shipping cost of the item to be returned to us. We will provide you with a return label to be adhered to the package. If you purchased the item on sale, you must pay for the shipping of the item to be returned to us. Please note that clearance items CANNOT be returned or exchanged. For all returns or exchanges, please e-mail us at cs@os3distribution.com or call us toll-free at 1-888-642-6273. |
 |